Customer Support Executive

Job Summary

We are seeking a skilled Customer Support Executive to join our team. The ideal candidate will have a passion for providing excellent customer service, possess exceptional communication skills, and be able to multi-task in a fast-paced environment.

Job Details

Job Type: Full-time
Job Location: Chennai

Responsibilities

• Responding to customer inquiries and resolving issues via email, phone, and chat
• Providing product and service information to customers
• Handling customer complaints and providing appropriate solutions and alternatives within the time limits
• Coordinating with other departments to resolve customer issues
• Assisting in customer retention and satisfaction
• Meeting and exceeding customer service expectations by providing outstanding service

Requirements

• Minimum of 2 years experience in customer service or a related field
• Should have exposure to computer science background
• Excellent communication and interpersonal skills
• Strong communication in English Tamil is mandatory, strong communication in other languages will be an advantage
• Should understand requirements on websites, web applications, mobile applications, hosting, domain and related services
• Strong problem-solving and analytical skills
• Ability to multi-task, prioritise, and manage time effectively
• Ability to work independently as well as in a team environment
• Proficient in Google Workspace and other generic web tools
• Should possess skills to understand web technology and related services
• Ability to work with basics of HTML,PHP,JS etc
• Ability to remain calm and professional under pressure
• Positive and empathetic attitude towards customers

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.