Customer Support Executive

Customer Support Executive Job Description

Role & Responsibilities

• Handle customer queries and provide timely, professional support through phone, email and other communication channels.
• Understand customer requirements and provide accurate information about products, services, processes, and policies.
• Resolve customer complaints and issues efficiently while maintaining a positive customer experience.
• Follow up with customers to ensure their concerns are completely resolved.
• Maintain accurate records of customer interactions, complaints, requests, and resolutions in CRM or other systems.
• Escalate complex or unresolved issues to the appropriate team or senior management.
• Meet defined customer service, response-time, quality, and productivity targets.
• Collect customer feedback and communicate recurring issues or improvement opportunities to the relevant teams.
• Maintain professional communication and build strong relationships with customers.

Preferred Candidate Profile

• 0–3 years of experience in customer support, customer service, BPO, call center, or a similar role.
• Excellent verbal and written communication skills.
• Good command of English language.
• Strong listening, problem-solving, and interpersonal skills.
• Customer-focused attitude with patience and a positive approach.
• Comfortable working with computers, CRM tools, MS Office, email, and chat applications.
• Ability to handle multiple customer queries and prioritize tasks effectively.
• Freshers with good communication skills are also encouraged to apply.

Perks and Benefits

• Competitive salary with performance-based incentives.
• Career growth and learning opportunities.
• Professional and supportive work environment.
• Employee recognition and performance rewards.
• Training and skill-development programs.
• Fixed Shift with no rotation policies.
• Potential for performance-based promotions and increased responsibilities.