Customer Support Executive
Summitworks Technologies · Chennai · onsite · Posted 70d ago
Undisclosed1–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Handle customer queries through phone, email, chat, and WhatsApp.
- Understand customer concerns and provide accurate and timely solutions.
- Handle complaints, requests, and service-related issues professionally.
- Provide information about products, services, pricing, orders, or processes.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Maintain proper records of customer interactions, complaints, and resolutions in the CRM/ATS.
- Coordinate with sales, operations, technical, logistics, and other internal teams to resolve customer issues.
- Escalate complex or unresolved issues to the appropriate team or supervisor.
- Make follow-up calls and keep customers updated about the status of their requests.
- Maintain a high level of customer satisfaction and service quality.
- Meet daily/weekly call, response, resolution, and customer satisfaction targets.
- Identify recurring customer issues and provide feedback to the management.
Sourced from naukri
Skills
Digital Marketing ToolsSales SupportBusiness DevelopmentSales Support / PresalesSalesTele / Inside SalesTechnical / Service Sales
About Summitworks Technologies
Summitworks Technologies
IT Services & Consulting
175
employees
2001
25 years old
South Plainfield
United States
About
Top MNC
Industries
IT Services & ConsultingHardware & NetworkingSoftware Product
Employee ratings
23 reviews
4.2/ 5
Culture
4.2
Career growth
3.7
Work-life
4.2
Employees rate it well for
Work Environment5
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