Customer Support Executive

Roles and Responsibilities :

• Handle customer inquiries and resolve issues via phone calls, emails, or chats in Malayalam language.
• Provide excellent customer service by responding promptly to customer queries and concerns.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members when necessary.

Job Requirements :

• Good English communication skills (written & spoken).
• Proficiency in Malayalam language (reading, writing, speaking).
• 0-3 years of experience in BPO/Call Centre environment.
• Strong understanding of Telugu, Tamil languages is an added advantage.