Customer Support Executive

Description:

Customer Focus

- Demonstrates a strong customer service orientation

- Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept

Communication Skills

- Ability to effectively communicate his/her thoughts in a well-organized manner

- Excellent, live writing skills.

Customer Interaction Skills:

- Friendly and upbeat style

- Ability to handle difficult or irate customers effectively

- Ability to set expectations and deliver information in a positive and articulate way

Problem Solving Skills:

- Investigates and takes action to meet customers needs

- Solves routine problems effectively, gathering the information necessary from the customer

- Applies systematic approach to solving problems

Interpersonal Skills:

- Professional and positive in interactions with others and is able to establish rapport quickly

- Treats others with courtesy and respect

- Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals

General Responsibilities :

- Demonstrates clear and polite written communication

- Escalates customer issues appropriately and correctly. Demonstrates timely accurate and professional customer service

- Maintains a positive and professional demeanor and portrays the company in a positive light

- Demonstrates knowledge and use of departmental resources, policies and procedures

- Annotate contact topic and actions in Amazon tools

- Maintains email handle time, while remaining friendly and informative (after call email to customers)

- Maintains productivity and quality standards

- Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions

- Demonstrates appropriate sense of urgency for customer responses

All other duties as assigned .

Shift Timings : Rotational Night Shift

Working Days : 5 days ( Rotational Week off)

Cab Facility : Yes (Pick up and Drop )

Location : Bengaluru ( Electronic City - Phase 2 )