Customer Support Executive

We are seeking a professional, empathetic, and multilingual Customer Relationship Executive to manage our patient and customer communications. You will serve as the primary point of contact, ensuring a seamless and courteous experience for everyone interacting with our hospital.

Role & responsibilities

• Call Management: Handle incoming and outgoing customer calls professionally.
• Inquiry Resolution: Address customer inquiries and complaints promptly.
• Information Delivery: Provide accurate details about hospital services and policies.
• Patient Support: Guide patients through registration and appointment scheduling.
• Data Logging: Maintain precise records of all customer interactions.

Preferred candidate profile

• Language Proficiency: Fluent in Hindi, English, and Telugu.
• Work Environment: Must be available to work on-site at the hospital.
• Communication Skills: Strong verbal communication with an empathetic tone.
• Problem Solving: Ability to handle stressful situations calmly.
• Experience: Prior healthcare or call center experience is preferred.