Customer Support Executive WFO S.S

Job description

Customer Service Executive

Are you a motivated individual with a passion for real estate sales?

Join our team at Nobroker as an Inside Sales Executive and help revolutionize the way people buy and sell properties !!!

• Location : Kaikondrahalli, Bengaluru (Bangalore) • Position Type : Full-time
• Salary Range : Up to 2 LPA to 3 LPA

About Us NoBroker.com, founded in 2014 by Amit, Akhil, and Saurabh, is Indias first Proptech unicorn. Its a brokerage-free platform that directly connects property owners with tenants and buyers, eliminating the need for middlemen. With over 1 crore customers and 5 lakh new users each month, its reshaping the real estate market. The platform handles 55,000 transactions monthly, saving INR 1200 crore in brokerage fees each year. Headquartered in Bengaluru, NoBroker operates in key cities like Mumbai, Delhi, Pune, Chennai, and Hyderabad. Recently, it raised USD 210 million, bringing its valuation to over USD 1 billion.

Specific Responsibilities:

Handle inbound customer calls and address their queries. Understand and fulfil customer needs for satisfaction. Build trust through clear and interactive communication. Provide accurate information using proper tools. Resolve complaints promptly and offer appropriate solutions. Follow up to ensure issue resolution. Maintain records of customer interactions and accounts. Adhere to communication guidelines and policies. Go the extra mile to engage and delight customers.

Perks & Value Proposition: Health insurance: Rs 1 lakh per year, fully paid by the company. . Promotions: Employees are promoted every 6 months, with outstanding performers eligible for promotions every quarter. Rewards: Monthly recognition and rewards for top performers. Career growth: Employees can become Assistant Managers in as little as 2 years. Team-building activities: Regular team parties and an Annual Day outing for all employees.

Educational & Skill-Set Qualifiers: Education: Graduation or HSC qualified. Skills: Excellent verbal and written communication, good interpersonal skills, numerical and analytical ability, and strong decision-making skills. Languages: English and Hindi mandatory; Kannada, Tamil, or Marathi preferred. Technical skills: Proficient in MS Office (Excel, Word). Work schedule: Flexible for a day shift (9 hours between 8 AM - 10 PM), and comfortable working 6 days a week, with a weekday off.