Customer Support Executive (Voice)

Roles and Responsibilities

• Provide exceptional customer support to clients through phone calls, emails, or chats.
  
• Handle customer inquiries, resolve issues, and escalate complex problems when necessary.
  
• Maintain accurate records of all interactions with customers using CRM software.
  
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
  
• Collaborate with team members to achieve shared goals and objectives.