Customer Support Executive (Voice)

We are hiring enthusiastic and customer-focused candidates for aDispute Resolution Officer(International VOICE)for client at Hitech City, Hyderabad location. The role involves handling International Voice resolving queries, and providing a high-quality customer experience.

Key Responsibilities

The Dispute Resolution Officer is responsible for managing the end-to-end processing of credit card disputes and compliance with card-network regulations, banking policies. The role ensures timely resolution, fraud prevention, regulatory adherence, and customer satisfaction,

Handle inbound calls from customers in a professional manner.

Understand customer queries and provide accurate, timely resolutions

Maintain customer satisfaction by providing prompt and effective support.

Update internal systems with call details and follow-up actions.

Required Skills

Process credit card disputes across all categories (fraud, non-receipt, no-show, duplicate charges, incorrect amount, etc.).

Manage the complete dispute lifecycle: receipt, documentation review, investigation, response, resolution, and closure.

Monitor chargeback timelines and ensure strict SLA compliance.

Min one year of experience into banking or Dispute Resolution/ transactions experience,

Credit Card network regulations & dispute workflows.

Strong customer handling and problem-solving skills.

Eligibility:Graduate

Experience:1 Year to 4 Years

CTC :-3.5 LPA to 5.5 LPA (Based the Previous CTC)

NOTE :-

Should have all Education documents

Aadhar, pan ,Education Memo's

Previous Organization's:- Offer Letter, Pay slips and Relieving Letters

5 days working, 2weekoff

Cab: 1 side Cab

Work From Office.

Rounds of interview

1.HR

2.SVAR

3.Varsant

4.Ops

Contact person: HR Harini @ [phone removed]