Customer Support Executive - Voice

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers' queries, handling escalations and complaints from dissatisfied customers and providing the best resolutions. You will also be responsible for closing faults and complaints within SLA s. A transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market. Platform and software contact centres used to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact centre performance.

In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines. Your expected interactions are within your own team and with your direct supervisor. You will be provided with a detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments. The decisions that you make will impact your own work. You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.

Responsibilities:

• Collaboration and interpersonal skills.
• Ability to work well in a team.
• Problem-solving skills.
• Ability to perform under pressure.

Requirements:

• Written and verbal communication.
• Any Graduation.