Customer support executive (Voice process)

Job Title: Customer Support Associate (International Market)

Company: BrightCHAMPS

Location: HSR Layout, Bangalore
Work Mode: Work From Office (WFO)
Experience: 1–2 years
Working Days: 6 days a week
Week Off: One rotational weekday off
Laptop: Personal laptop mandatory

Job Description

We are looking for a Customer Care Associate with strong communication and customer-handling skills to manage customer queries, resolve issues, and maintain positive customer relationships. Candidates with experience in customer retention, handling dissatisfied customers, and improving customer satisfaction will be preferred.

Roles & Responsibilities

- Handle customer queries through calls, chats, and emails.
- Resolve customer concerns professionally and ensure a positive customer experience.
- Handle dissatisfied customers and work towards customer retention and satisfaction.
- Identify customer concerns and provide suitable solutions to reduce customer drop-offs.
- Follow up with customers to ensure their issues are resolved.
- Escalate complex issues to the relevant teams when required.
- Maintain accurate records of customer interactions and follow-ups.

Requirements

- 1–2 years of experience in customer support, customer care, customer service, or customer-facing roles.
- Experience in customer retention, complaint handling, or managing dissatisfied customers is an added advantage.
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
- Basic computer knowledge and the ability to maintain customer records.
- Willingness to work from the office six days a week, with one rotational weekday off.
- Must have a personal laptop.

Interested candidates can apply with their updated resume.