Customer Support Executive - Voice Process

Role & responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries regarding products, services, and processes.
• Resolve customer complaints efficiently and within defined timelines.
• Escalate complex issues to the appropriate departments when required.
• Maintain accurate records of customer interactions and transactions.
• Meet quality standards and productivity targets.
• Follow company policies, procedures, and compliance requirements.
• Build positive relationships with customers through effective communication.
• Provide timely updates and follow-ups on customer concerns.

Preferred candidate profile

• Good written communication skills (English)
• Basic computer knowledge and typing skills
• Problem-solving and multitasking ability
• Attention to detail and customer-centric approach
• Only Graduates can apply.