Customer Support Executive- Voice process/Work from Home

Roles and Responsibilities :

• Handle customer inquiries, concerns, and feedback via phone calls in a professional and courteous manner.
• Resolve customer issues promptly and efficiently by providing accurate information and solutions.
• Maintain records of all interactions with customers using our CRM system.
• Meet performance targets for call handling time, resolution rates, and quality metrics.

Job Requirements :

• 0-7 years of experience in BPO/call center environment or related field (freshers welcome).
• Good communication skills with the ability to articulate complex ideas simply over the phone.
• Ability to work on rotational shifts.
• Grad/Undergrad welcome.
• REmote job for contractual 3 months.