Customer Support Executive- Voice process (Fresher)

Role & responsibilities

We are looking for enthusiastic and customer-focused freshers to join our Customer Support Voice Process team. The role involves handling customer queries, providing timely resolutions, and ensuring a positive customer experience over phone calls.

Preferred candidate profile

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries and complaints effectively.
• Provide accurate information about products, services, and processes.
• Maintain customer records and update call details in the system.
• Meet quality and productivity targets.
• Ensure high levels of customer satisfaction.

Eligibility:

• Freshers are welcome to apply.
• Any Graduate / Undergraduate.
• Good verbal communication skills in English and regional language.
• Basic computer knowledge.
• Willingness to work in shifts