Customer Support Executive - Voice Process (Day Shift), Navi Mumbai

Job Description

We are hiring enthusiastic candidates for a Voice Process role in Mumbai. The selected candidates will be responsible for interacting with customers over phone calls, providing information, addressing queries, and ensuring a positive customer experience.

This opportunity is suitable for candidates who have good communication skills and are looking for a customer support role in a day-shift environment.

Key Responsibilities:

• Handle inbound or outbound customer calls, depending on the process.
• Respond to customer queries professionally.
• Provide accurate information and appropriate assistance.
• Maintain customer details and update records in the system.
• Follow communication guidelines and service quality standards.
• Meet assigned productivity and quality targets.

Required Skills:

• Good verbal communication skills.
• Clear speaking ability and active listening.
• Customer service and query-handling skills.
• Basic computer knowledge.
• Problem-solving ability.
• Professional telephone etiquette.

Candidate Requirements:

• Candidates based in Mumbai or nearby areas who can commute to the office.
• Freshers and experienced candidates may apply.
• Comfortable communicating with customers over phone calls.
• Willingness to work the assigned day shift.

Job Highlights:

• Process: Voice Process
• Shift: Day Shift
• Location: Airoli, Navi Mumbai
• Work: Customer interaction over phone calls
• Employment: Full-Time

Interested candidates can apply with their updated resume to

[phone removed]-HR Niharika