Customer Support Executive - Voice Process (Australia Region)

Job Summary

Phykon is seeking a dedicated Customer Support Executive to manage a team of representatives providing top-notch customer service and after-sales support. The ideal candidate will have strong leadership skills, excellent communication abilities, and a deep understanding of customer service processes.

Job Details

• Designation: Customer Support Executive
• Experience: 1-3 years
• Location: Technopark, Trivandrum
• Shift: Rotational (4:30 am to 1:30 pm and 5:30 am to 2:30 pm)
• Qualification: Graduation in any stream

Responsibilities

• Manage a team of customer support representatives.
• Oversee the entire customer service process.
• Resolve customer complaints and issues promptly.
• Develop and implement customer service policies and procedures.
• Plan and facilitate training sessions to standardize service delivery.
• Monitor individual and team performance.
• Conduct quality assurance surveys with customers and provide feedback to the team.
• Maintain comprehensive product knowledge to enhance customer support.
• Foster a positive and productive work environment for the team.

Requirements

• Bachelor's degree in any field.
• 1-3 years of experience in customer support.
• Excellent interpersonal, written, and oral communication skills.
• Proven ability to lead and manage a team.
• Familiarity with CRM systems.
• Proficient computer skills.
• Knowledge of mediation and conflict resolution techniques is a plus.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.