Customer Support Executive Voice Chat Process

Job Title: Customer Support Executive Voice & Chat Process

Roles & Responsibilities:

• Handle customer inquiries through inbound/outbound calls, WhatsApp, email, and chat.
• Assist customers with domestic, international, and Andaman tour packages.
• Provide information regarding itineraries, hotels, resorts, sightseeing, transfers, and travel bookings.
• Resolve customer queries related to bookings, cancellations, amendments, and travel requirements.
• Coordinate with the sales, reservations, and operations teams to ensure smooth travel arrangements.
• Follow up with customers and provide timely updates regarding their bookings.
• Maintain accurate customer records and inquiry details in the CRM or company tracker.
• Ensure professional communication, customer satisfaction, and timely query resolution.
• Escalate complex issues to the concerned department and follow company SOPs.