Customer Support Executive US Taxation - US Voice Process

We are looking for candidates with excellent English communication skills to support our US tax services team. This role involves speaking with clients, explaining our services, coordinating documentation and providing regular updates throughout the process.

Key responsibilities

* Communicate with US clients through calls, emails and messages.

* Handle inbound enquiries and outbound follow-ups with prospective and existing clients.

* Explain our services, process, document requirements and next steps clearly.

* Coordinate with the tax preparation team to address client queries.

* Maintain accurate records of conversations, documents and follow-ups.

* Meet agreed service, follow-up and conversion targets.

Who can apply

* Candidates with strong spoken and written English, clear pronunciation and good listening skills.

* Experience in US voice processes, international customer support, BPO or client servicing is preferred.

* Freshers with excellent communication skills are welcome.

* Applicants should be comfortable speaking with US clients and working night shifts from the office.

* Basic computer, email and documentation skills are required.

Prior US taxation experience is not mandatory. The primary focus is client communication and process support; tax return preparation is not the main responsibility.

Compensation: Salary based on communication skills and relevant experience, plus performance-based incentives.

Apply with your updated resume if you enjoy speaking with clients and delivering professional customer support.