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Customer Support Executive (US Sales)
intelecorp software i pvt ltd · Mumbai · onsite · Posted 44d ago
Not disclosed1–3 yrsfulltimeSourced from
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About this role
Company: InteleCorp Software (I) Pvt Ltd
Location: Navi Mumbai
No. of Openings: 05
Company Brief
InteleCorp Software is a technology-driven custom software solutions provider specializing in the e-commerce sector. We are looking for candidates who can contribute to customer satisfaction and dynamic business solutions.
Job Summary
We are in search of a seasoned Customer Support Executive experienced in outbound sales within the U.S. market. The role involves not just customer service but primarily focuses on sales activities. Performance-based incentives are a significant part of the compensation structure.
Responsibilities
Location: Must be located in Navi Mumbai or willing to relocate.
Location: Navi Mumbai
No. of Openings: 05
Company Brief
InteleCorp Software is a technology-driven custom software solutions provider specializing in the e-commerce sector. We are looking for candidates who can contribute to customer satisfaction and dynamic business solutions.
Job Summary
We are in search of a seasoned Customer Support Executive experienced in outbound sales within the U.S. market. The role involves not just customer service but primarily focuses on sales activities. Performance-based incentives are a significant part of the compensation structure.
Responsibilities
- Outbound Sales: Conduct outbound calls targeting potential customers, focusing on sales targets in the U.S. market.
- Customer Service: Deliver outstanding customer service by resolving queries and addressing issues effectively.
- Opportunity Conversion: Turn lost opportunities into leads by reconnecting and offering alternative solutions.
- Referral Sales: Encourage and facilitate sales through customer referrals, offering incentives to customers who bring in additional business.
- Team Collaboration: Collaborate with other internal departments to optimize the customer experience.
- Performance Metrics: Maintain high levels of performance, meeting or exceeding set metrics.
- Shift Management: Willingness to work in rotating shifts covering the US/UK/Australia time zones.
- Fluent in English (English Medium Primary Education preferred).
- A minimum of 1 to 2 years in a U.S. outbound sales process is mandatory.
- Communication: Excellent soft language skills, having undergone Voice and Accent Neutralization (VNA) training.
- Sales Qualities: Candidate must be persuasive yet unobtrusive, able to engage customers with a balance of assertiveness and tact.
- Technical Skills: Basic understanding of Excel and prior experience working with a CRM are essential.
- Shift Flexibility: Ability to work in rotating shifts for the US/UK/Australia markets.
Location: Must be located in Navi Mumbai or willing to relocate.
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Skills
Experience working with a CRMBasic understanding of Excel