Customer Support Executive - US BPO

Role & responsibilities

Customer Service (International Voice Process)

Handle inbound and outbound calls from international customers (US/UK/Australia). Experience 0.6 months to 2+ years.

Provide end-to-end customer support by resolving queries related to billing, services, products, and account issues.

Maintain high customer satisfaction (CSAT) through professional communication and effective problem-solving.

Follow call flow, quality guidelines, and compliance standards as per client requirements.

Accurately document customer interactions in CRM systems.

Meet daily call targets, AHT, FCR, and quality benchmarks.

Escalate complex issues to the appropriate internal teams when required.

Handle complaints and difficult customers with empathy and professionalism.

Work in rotational/night shifts as per international time zones.

Participate in training, quality audits, and performance reviews.

Adhere to data security and confidentiality policies.

If you want a slightly senior / experienced version (24 yrs)

Act as a subject matter expert (SME) for process-related queries.

Support new joiners through guidance and call shadowing.

Assist in process improvement and quality initiatives.

Handle escalations and callback requests from international customers.

Preferred candidate profile

Excellent English communication (verbal & written)

International BPO / Voice Process

Customer Handling & Call Control

CRM Tools (Salesforce / Zendesk / Freshdesk if applicable)

US Process / UK Process

Night Shift / Rotational Shift

Problem Solving & Conflict Management

If you want, I can: Customize this exactly to your experience

Create Naukri headline + key skills section

Align it for HR interview explanation

Just tell me your years of experience and process (US/UK/Banking/E-commerce/Telecom)

Experience 0.6 months to 2+ years.

How to Apply:

Interested candidates can share their updated resume to:

Ranjith HR: Contact: [phone removed]

Mention Location: Chennai