Customer Support Executive - Semi voice

Job Summary

Role Overview: Join Tradejinis Support Team and assist customers with trading, account, and platform-related queries through email, chat, tickets, and voice interactions.

Responsibilities

• Handle customer queries through email, chat, and support tickets.
• Provide limited voice support for customer issues when required.
• Assist customers with trading platforms, account-related queries, and basic troubleshooting.
• Coordinate with internal teams to resolve customer issues.
• Maintain accurate records of customer interactions and follow up on pending queries.
• Ensure a positive customer experience and timely resolution.

Requirements

• 1 to 3 years of experience in customer support/BPO/stock market support preferred.
• Good communication skills in English.
• Kannada
• Hindi
• Basic knowledge of stock market, trading, Demat, and brokerage services is preferred.
• Comfortable working in a target-driven support environment.
• NISM Certification: NISM Series VIII Equity Derivatives Certification will be an added advantage.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.