Customer Support Executive - Semi voice

Role Overview:
Join Tradejinis Support Team and assist customers with trading, account, and platform-related queries through email, chat, tickets, and voice interactions.

Key Responsibilities:

• Handle customer queries through email, chat, and support tickets.
• Provide limited voice support for customer issues when required.
• Assist customers with trading platforms, account-related queries, and basic troubleshooting.
• Coordinate with internal teams to resolve customer issues.
• Maintain accurate records of customer interactions and follow up on pending queries.
• Ensure a positive customer experience and timely resolution.

Requirements:

• 1 to 3 years of experience in customer support/BPO/stock market support preferred.
• Good communication skills in English.
• Kannada/Hindi preferred; other regional languages are an advantage.
• Basic knowledge of stock market, trading, Demat, and brokerage services is preferred.
• Comfortable working in a target-driven support environment.

NISM Certification: NISM Series VIII Equity Derivatives Certification will be an added advantage.

Why Join Tradejini?

• Opportunity to build a career in the stock market & fintech industry.
• Work with an experienced Support Team.
• Exposure to trading platforms and financial products.