Customer Support Executive || Non Voice

Key Responsibilities

• Customer Support (Chat/Email): Handle inbound customer queries, troubleshooting steps, and service requests via live chat or email within designated Service Level Agreements (SLAs).
• Multi-tasking: Manage multiple concurrent chat conversations simultaneously while maintaining high accuracy and professional grammar.
• Ticket Management: Log, track, and close customer support tickets using CRM and ticketing tools.
• Data Accuracy: Accurately update customer information, notes, and resolution steps in internal databases or ERP/CRM software. [
• Quality Compliance: Adhere strictly to company communication guidelines, privacy policies, and quality benchmarks.
• Cross-functional Escalations: Escalate complex technical or billing issues to senior teams or specialized departments following proper protocol.

Required Skills & Qualifications

• Education: Graduate or 10+2 from a recognized board/university.
• Communication: Exceptional written English skills (correct grammar, spelling, and professional tone).
• Typing Speed: Minimum typing speed of 3040 words per minute (wpm) with high accuracy.
• Technical Aptitude: Basic computer literacy, familiarity with MS Office, and ability to navigate CRM tools (e.g., Zendesk, Salesforce, Freshdesk).
• Shift Flexibility: Willingness to work in rotational shifts or night shifts aligned with international business hours.