AHMEDABAD · FULLTIME
Customer Support Executive || Non Voice process ||
Talent Acquaintance
Ahmedabad · onsite · Posted 13d ago
Sourced from
Undisclosed0–5 yrsfulltimeAhmedabad
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Section · 01
About this role
Roles and Responsibility
Job Requirements
- Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
- Utilize strong problem-solving skills to address complex customer complaints and concerns.
- Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
- Maintain accurate records of customer interactions using CRM software.
- Continuously update knowledge of products and services to provide accurate information to customers.
- Work effectively in a team environment to achieve customer satisfaction goals.
Job Requirements
- Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
- Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
- Strong problem-solving skills and the ability to think critically and creatively.
- Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
- Proficiency in using CRM software and other support tools.
- Strong attention to detail, ensuring accuracy and quality in work.
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Section · 02
Skills
Semi VoiceEmail ProcessTechnical Customer SupportBpo Customer ServiceEmail SupportInternational Non VoiceBpo Non VoiceInternational ProcessBack Office Supportvoice processWeb ChatChat ProcessChat Support