Customer Support Executive| Naukri.com| Noida|

Roles and Responsibilities :

• Handle inbound calls from customers to resolve their queries and concerns in a timely and professional manner.
• Process customer requests, provide solutions, and escalate issues when necessary to ensure high levels of customer satisfaction.
• Maintain accurate records of all interactions with customers using CRM software or other tools.
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Job Requirements :

• 2-5 years of experience in an International Voice Process (IVP) environment handling inbound/outbound processes.
• Strong communication skills with the ability to work effectively in a fast-paced environment.
• Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.