Customer Support Executive| Naukri.com| Noida| Day Shift|

Roles and Responsibilities :

• Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.
• Handle international voice process calls with accuracy and efficiency, ensuring timely resolution of issues.
• Utilize problem-solving skills to troubleshoot technical problems and provide solutions in a professional manner.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 1-4 years of experience in BPO/Call Centre environment handling international voice processes.
• Excellent communication skills for effective interaction with customers over the phone or via email/chat.
• Ability to work on rotational shifts including evenings, weekends, and holidays as per business requirements.