Customer Support Executive - MRF Support

Responsibilities

• Handle and resolve client queries and technical issues related to Tally across various locations pan India.
• Provide timely technical support to clients and address issues through calls, tickets, and other communication channels.
• Manage and maintain records of calls handled, tickets received, tickets resolved, and pending issues.
• Regularly update Vtiger CRM with details of client interactions, work completed, issues identified, and resolutions provided.
• Monitor and follow up on open tickets to ensure timely closure and effective resolution.
• Assign appropriate Tally Partners to various dealers of the client based on requirements and location.
• Coordinate with Tally Partners and dealers to ensure smooth communication and timely resolution of client requirements.
• Maintain accurate documentation and reports related to client support activities, ticket status, and partner assignments.

Requirements

• Any Graduate/ Post Graduate with 1 3 years of experience in Customer Support.
• Hindi is mandatory.
• Candidates with Customer Support experience in any industry are eligible.
• Basic knowledge of Tally is required.
• Good communication skills are essential.
• Good communication skills in Tamil and English are preferred.
• Candidates who can join immediately or within a short notice period will be preferred.

Job Details

• Job Category: customer support executive
• Job Type: Full Time
• Job Location: Chennai

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.