Customer Support Executive - Maxicus

Maxicus · Not specified · onsite · Posted 29d ago

Not disclosed2–5 yrsfulltimeSourced from Foundit

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About this role

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Customer Support Executive

India · Gurgaon

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Video Interview

Job Role:

As a Customer Support Representative, you will be responsible for managing all customer interactions across channels. Provide accurate and complete information to customers using the right tools and methods.

Job Description:

Provide excellent customer service through chat, email, or phone (voice and non-voice process).
Respond with accurate and complete information using the right tools and resources.
Maintain a positive, professional, and empathetic attitude with every customer.
Fluent English-speaking candidates are required, as clear communication is key to customer satisfaction.
Work closely with team members and other departments to ensure smooth customer support.
Follow all company communication rules, policies, and procedures at all times.
Focus on delivering high-quality service with great results in terms of customer satisfaction, efficiency, and accuracy.
Flexible working hours or rotational shifts based on business needs.

Walk In Interview

Monday to Friday (9 AM to 7 PM)
Maxicus, First Floor, 86, Udyog Vihar, Phase 4, Sector 18, Gurgaon, Haryana 122015

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Maxicus derives its name from its goal of Maximizing Customer Experience. We are an independent business unit under the KocharTech umbrella, functioning as a technology driven Back Office Operations vertical.

Our Sites

Contact Us

First Floor, 86, Udyog Vihar,
Phase 4, Sector 18,
Gurgaon, Haryana 122001, IN

[HIDDEN TEXT]

[phone removed]

Company

About Us

CSR Initiatives

About the Client

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Sourced from foundit

Skills

Customer ServiceFluent English Speaking

About Maxicus

Maxicus

BPO

5.0k+

employees

2002

24 years old

Gurgaon,Haryana

India

About

Maxicus offers tech-enabled BPM services across industry verticals. We harness the power of the human touch blended with automation, robotics, cloud, Business Intelligence, and emerging technologies to help diverse businesses adapt to the digital world.

The goal is to deliver high-quality, personalized services at all times. We create effective one-to-one customer journeys; promote efficient back-office & tech support, virtual commerce and offer best-in-class image annotation services.

Having empowered 30+ global brands and Fortune 500 companies while processing over 4 Billion transactions, Maxicus is a trusted leader in the field of omnichannel customer engagement and revenue growth.

With our comprehensive portfolio of offerings and a strong commitment to sustainability, we have 4000+ dedicated employees serving clients across seven continents.

Industries

BPO

Employee ratings

595 reviews

3.9/ 5

Culture

3.8

Career growth

3.7

Work-life

3.9

Employees rate it well for