Customer Support Executive (Mandarin language)

Job Description: Customer Support

Agent (Multilingual)

Location: Kharadi,Pune

Work Mode: Work from Office

Working Days: 5.5 Days a Week

Shift: 24x7 Rotational Shifts & Week Offs

Role Overview

We are looking for dynamic and customer-focused professionals to join our team as

Customer Support Agents. The role involves delivering high-quality customer service,

handling queries efficiently, and acting as a brand ambassador through every customer

interaction, particularly with Ecommerce.

Key Responsibilities

• Provide exceptional customer support via emails, or chat
• Handle customer queries related to products
• Assist customers with product usage, availability, and distribution queries
• Research and identify solutions, including locating retailers online when required
• Maintain professionalism and composure during challenging interactions
• Ensure accurate documentation and follow-up on customer cases
• Identify potential quality issues and escalate cases when necessary
• Adhere to processes related to returns, escalations, and compensation

Required Skills & Capabilities

• Strong communication skills with an empathetic and open-minded approach
• Ability to remain calm, objective, and diplomatic in difficult situations
• Proactive, flexible, and solution-oriented mindset
• High attention to detail and strong organizational skills
• Ethical handling of sensitive and personal information
• Ability to understand and follow multiple processes effectively
• Cultural awareness and sensitivity towards different regions

Language Requirement

Fluent HSK LEVEL 4/5

Contact Person:

Hr Sagar : [phone removed]

HR PRIYA-[phone removed]

Hr Bhagyashree : [phone removed]

[email removed]

[email removed]

[email removed]