Customer Support Executive - Lending
Alpha Rupee · Bengaluru · onsite · Posted 23d ago
₹4.2L - ₹4.5L PA1–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Customer Support Executive - Lending
Experience Required : 1+ years (in customer support within fintech, lending, NBFCs, or banking)
Employment Type : Full-time
Location : Bengaluru, Karnataka
About the Role
Assist borrowers through loan applications, resolve repayment and account inquiries, and deliver prompt, compliant in-office support across chat, phone, and email.
Employment Type: Full-time
Key Responsibilities
- Customer Support: Respond to inquiries about loan products, interest rates, application status, and repayment terms.
- KYC & Onboarding: Help applicants complete digital identity verification, document uploads, and application forms.
- Repayment Operations: Resolve issues regarding EMI schedules, payment failures, account statements, and loan closures within SLA limits.
- Issue Escalation: Escalate and follow up with the leads as per the SLA in prompt closure and resolution.
- CRM Logging: Maintain accurate records of tickets, interaction histories, and resolutions in the CRM
Requirements
- Work Setup: Full commitment to a 6-day Work From Office schedule.
- Experience: 1+ years in customer support within fintech, lending, NBFCs, or banking.
- Domain Knowledge: Basic understanding of loan lifecycles, KYC norms, and digital payment platforms.
- Tools: Hands-on experience with CRM software (e.g., Salesforce, Freshdesk, Zoho).
- Skills: Strong written and verbal communication with effective de-escalation skills.
Sourced from naukri
Skills
CRM LoggingEMI / RepaymentRepayment Operationscrm softwareCustomer SupportcrmLendingbfsiCustomer QueriesKYC onboardingFintechQuery ResolutionChat SupportVoice SupportLoan OperationsLoan ServicingInsurance