Customer Support Executive - Lending
Alpha Rupee · Bengaluru · onsite · Posted 36d ago
About a minute. You'll make an account on the way through.
About this role
Job Description:
Customer Support Executive - Lending
Experience Required : 1+ years (in customer support within fintech, lending, NBFCs, or banking)
Employment Type : Full-time
Location : Bengaluru, Karnataka
Working Days & Hours : Monday to Saturday
About the Role:
Assist borrowers through loan applications, resolve repayment and account inquiries, and deliver prompt, compliant in-office support across chat, phone, and email.
Key Responsibilities :
Customer Support: Respond to inquiries about loan products, interest rates, application status, and repayment terms.
KYC & Onboarding: Help applicants complete digital identity verification, document uploads, and application forms.
Repayment Operations: Resolve issues regarding EMI schedules, payment failures, account statements, and loan closures within SLA limits.
Issue Escalation: Work with internal underwriting and technical teams to clear application bottlenecks.
CRM Logging: Maintain accurate records of tickets, interaction histories, and resolutions in the CRM
Requirements :
Work Setup: Full commitment to a 6-day Work From Office schedule.
Domain Knowledge: Core understanding of loan lifecycles, KYC norms, and digital payment platforms.
Tools: Hands-on experience with CRM software (e.g., Salesforce, Freshdesk, Zoho).
Skills: Strong written and verbal communication with effective de-escalation skills.
Sourced from naukri