Customer Support Executive (International)

Roles and Responsibilities :

• Provide exceptional customer support through phone, email, and chat channels to resolve customer queries and concerns.
• Handle international calls from customers across various time zones with professionalism and accuracy.
• Process customer orders, cancellations, and refunds efficiently while maintaining a high level of product knowledge.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 0-7 years of experience in BPO/Call Centre environment or related field.
• Excellent communication skills for handling international calls and resolving customer complaints effectively.
• Proficiency in processing transactions via phone, email, or chat platforms.
• Ability to work on rotational shifts including evenings (US shift) if required.