Customer Support Executive - International Voice Process

Role & responsibilities - Handle inbound calls from US customers.

- Understand and resolve customer queries professionally.

- Assist customers with orders, products, payments, returns and related concerns.

- Provide accurate information and appropriate resolutions.

- Maintain customer information and interaction records in the system.

- Follow quality, compliance, productivity and attendance standards.

- Maintain a positive and customer-focused approach throughout every interaction.

Preferred candidate profile - Excellent verbal and written English communication skills.

- Candidates with International Voice / US Voice / International BPO experience preferred.

- E-commerce, retail, customer service or inbound voice experience will be an added advantage.

- Freshers with strong English communication skills may also be considered.

- Good listening, interpersonal and problem-solving skills.

- Comfortable working in rotational shifts and rotational weekly offs.

- Comfortable handling US customers over voice calls.

- Customer-focused, professional and confident personality.

- Basic computer and typing skills.

- Candidates willing to work with the organization for the long term preferred.

- Immediate joiners / candidates with short notice period preferred.