MUMBAI · FULLTIME
Customer Support Executive -International Voice & Chat (Telecom)
Jdkn Ananta Anugraha Foundation
Mumbai · onsite · Posted 3d ago
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Section · 01
About this role
Roles and Responsibilities
- Handle inbound international voice and chat queries for telecom customers
- Resolve plan, billing and account queries
- Do first-level troubleshooting for service issues
- Meet quality, productivity and CSAT targets
- Follow process guidelines and policies
Preferred Candidate Profile
- HSC / Graduate
- Minimum 1 year of international voice and chat experience
- Excellent English communication
- Strong customer service and problem-solving skills
- Comfortable with 24/7 rotational shifts
- Willing to work from office in Vikhroli
Perks and Benefits
- CTC: 4.5 to 6.5 LPA
- 2-way cab facility
- Training and career growth
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Section · 02