Customer Support Executive International Chat Voice E commerce
Kansasroot · Pune · onsite · Posted 71d ago
About a minute. You'll make an account on the way through.
About this role
Customer Support Executive International Chat / Voice | E-commerce Seller Support
Location: Kharadi, Pune Work from Office
Experience: 1+ Year
Salary: Up to 32,000 CTC per month + Incentives
Shift: Rotational Shifts
Working Days: 5.5 Days per Week
Cab Facility: Available
About the Opportunity
We are hiring Customer Support Executives for a brand-new international e-commerce seller support process in Pune.
This is an exciting opportunity to work on a global e-commerce process and interact with international sellers through chat support.
Key Responsibilities
- Provide customer/seller support through international chat process.
- Handle seller queries related to e-commerce operations, account-related concerns, orders, listings, payments and other platform-related issues.
- Understand seller concerns and provide accurate and timely resolutions.
- Maintain excellent written communication with international sellers.
- Follow process guidelines, quality standards and escalation procedures.
- Maintain high standards of customer experience and resolution quality.
- Achieve defined productivity, quality and customer satisfaction targets.
- Document interactions accurately in the relevant systems.
Mandatory Requirements
- Minimum 1 year of experience in an International Voice/Chat process.
- Previous experience in E-commerce Seller Support is mandatory.
- Excellent written English communication skills.
- Good typing speed and accuracy.
- Strong problem-solving and analytical skills.
- Comfortable working in rotational shifts.
- Candidates should be willing to work from office in Kharadi, Pune.
- Undergraduate and Graduate candidates are welcome, provided they meet the experience requirements.
Compensation & Benefits
- Salary: Up to 32,000 CTC/month
- Performance-based incentives
- Cab facility provided
- Opportunity to work on a global e-commerce process
- Professional growth and learning opportunities
Job Location
Kharadi, Pune – 411014
Interview/Office Address:
Kharadi, Pune – 411014.
Interested Candidates
Candidates meeting the above criteria can apply with their updated resume.
Mobile- [phone removed]
E-mail [email removed]
Important: E-commerce Seller Support experience is mandatory for this position.
Sourced from naukri