Customer Support Executive| Infoedge| Naukri.com| Noida|

Roles and Responsibilities :

• Handle inbound calls from customers to resolve their queries and concerns in a timely and professional manner.
• Process customer requests, provide solutions, and escalate issues when necessary to ensure high levels of customer satisfaction.
• Maintain accurate records of all interactions with customers using CRM software for tracking purposes.
• Meet performance targets for call handling time, quality metrics, and first-call resolution rates.

Job Requirements :

• 1-4 years of experience in an international voice process or similar environment.
• Strong communication skills with excellent verbal fluency in English language.
• Ability to work on an inbound voice process with multiple priorities simultaneously.