Customer Support Executive,fresher

Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide solutions via phone calls.
• Provide excellent customer service by listening actively, empathizing with customers' concerns, and offering timely resolutions.
• Maintain accurate records of all interactions with customers using our CRM system.
• Escalate complex issues to senior team members when necessary.

Job Requirements :

• 0-1 year of experience in Customer Support
• Excellent communication skills for effective customer handling over the phone.
• Ability to work on Monday to Saturday.
• Strong problem-solving skills for resolving customer queries efficiently.