Customer Support Executive for Ed-Tech

• Company: MyPrivateTutor.net
• Location: Kolkata
• Job Type: Full-time | Work from Office
• Experience: Fresher / 0–1 Year

About the Role

MyPrivateTutor.net is looking for smart, proactive and commercially minded Customer Support Executives (2) to join our Kolkata office.

This is an entry-level role focused on customer servicing and revenue generation.

Key Responsibilities:

User Engagement & Servicing

• Interact with registered tutors, students and parents to understand their requirements and problems.
• Assist users with registration, profile completion, tuition inquiries, applications and other platform features.
• Follow up with new and inactive users to improve engagement.
• Identify common user problems and coordinate with the relevant teams to resolve them.

Revenue & Conversion

• Understand our membership, subscription and other paid offerings.
• Identify potential users who can be converted into paying customers.
• Follow up with interested users and assist them through the purchase process.
• Work on improving free-to-paid conversion.
• Re-engage expired and inactive paid users.
• Experiment with different offers, messages and follow-up approaches.

Retention & Re-engagement

• Identify inactive users and opportunities to bring them back to the platform.
• Create targeted email, WhatsApp and in-platform communication campaigns.
• Follow up with users who registered but did not complete important actions.
• Re-engage expired members and previous customers.
• Develop different communication strategies for different user segments.

Analytics & Reporting

• Track registrations, active users, inquiries, applications, upgrades, renewals and revenue.
• Maintain daily/weekly reports using Excel or Google Sheets.
• Monitor conversion rates and identify areas requiring improvement.

Who Should Apply

We welcome fresh graduates or candidates with up to 1 year of experience.

You should have:

• Good communication and interpersonal skills.
• A strong interest in online businesses and technology.
• A commercial mindset and interest in generating revenue.
• Comfort speaking with customers and understanding their requirements.
• Good analytical and problem-solving ability.
• Basic knowledge of Excel or Google Sheets.
• Ability to learn new software and online tools quickly.
• Comfortable using AI tools such as ChatGPT.

Salary and Work Terms:

• Salary CTC 25K per month. PF included.
• Candidates who can join from September 1st week are highly preferred.

There will be both technical and personal interviews at our office preferably in August or asap.