Customer Support Executive - (Email Support) / Kotak Bank

Customer Support Executive GR-RL (Grievance Redressal Retail Liabilities) (Email Support)

Job Description:-

• Ensure grievance complaints are acknowledged and resolved within defined Turnaround Times (TATs).
• Coordinate with internal teams to gather details and expedite resolution.
• 100% calling mandatory on each case.
• Liaise with operations, technology, risk, and product teams for timely closure of complaints.
• Communicate effectively with customers on progress and closure.
• Work closely with senior leadership for high severity cases.
• % complaints resolved within TAT.
• Reduction in repeat complaints.
• Customer satisfaction on closed grievances.
• Quality of responses and regulatory adherence.
• Strong communication (verbal & written).
• Customer centric approach and empathy.
• Good analytical and problem solving skills.
• Ability to handle pressure and manage escalated cases.
• Graduate or Postgraduate in any discipline (Management preferred).
• 18+ months of experience in customer service, grievance management, or operations.

Experience in banking/financial services is an added advantage.

Salary Details:-

Experienced: Up to 4.50 LPA (CTC) Based on interview performance

Working Days & Timings :

• Flexible to work (7AM till 8PM) including Sunday/holidays
• Flexible to get scattered 8 Week Offs in a month with 9 hours shift

To schedule your interview Call or send your CV through WhatsApp (number mentioned below)

HR Siddhi - [phone removed]