Customer Support Executive (eCommerce)

We are looking for a Customer Support Executive to help customers with their orders, queries, and issues. You will communicate via WhatsApp and calls to ensure a smooth shopping experience.

Role & responsibilities

• Respond to customer queries on WhatsApp, calls, and emails.
• Help with order placement, tracking, cancellations, and returns.
• Resolve complaints, refunds, and product-related concerns.
• Provide product information and assist customers in making the right choice.
• Follow up on pending issues and escalate if needed.
• Coordinate with the warehouse and shipping team to solve delivery issues.
• Handle customer inquiries on social media (Instagram, Facebook).

Preferred candidate profile

Experience: 1+ years in customer support (eCommerce preferred).

Education: No specific degree required just a willingness to learn!

Skills:

• Excellent Verbal & Written communication in English
• Basic knowledge of WhatsApp Business
• Comfortable using online tools (CRM)
• Patience and problem-solving skills.

Perks and benefits

Flexible Timings, Casual Clothing & Monthly Parties