MOHALI · FULLTIME
Customer Support Executive | Domestic
TP
Mohali · onsite · Posted 10d ago
Sourced from
Undisclosed0–5 yrsfulltimeMohali
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Section · 01
About this role
We are looking for a highly skilled and experienced Customer Support Executive to join our team in the domestic sector. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and provide top-notch support to our customers.
Roles and Responsibility - Handle customer inquiries via phone, email, or chat with empathy and professionalism.
- Provide timely and accurate information about products/services to resolve customer issues.
- Use problem-solving skills to address complex customer complaints.
- Collaborate with internal teams to enhance overall customer experience.
- Maintain high product knowledge to effectively support customers.
- Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.
- Excellent communication and interpersonal skills.
- Ability to work in a dynamic environment with patience and composure.
- Strong problem-solving and analytical skills.
- Proficiency in using computer systems and software applications.
- Ability to work independently and as part of a team.
- High school diploma or equivalent required; degree preferred.
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize employee development and community involvement, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction sets us apart from other companies.
How to Apply If you are interested in this opportunity, please contact your local Teleperformance location for assistance.
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Section · 02
Skills
Customer ExperienceCustomer Supportemployee satisfactionOmni Channel