Customer Support Executive Doctor Support (English, Hindi & Tamil)

About HealthPlix

HealthPlix is India's AI-powered EMR platform, used by doctors to manage patient records faster and spend more time with patients. Our Doctor Support team is the first point of contact for the doctors who rely on our product every day.

About the role

You will be the voice of HealthPlix for doctors and their clinic staff. You'll help them use the product with confidence, solve their problems quickly and kindly, and pass their feedback on to our product and tech teams.

What you'll do

• Resolve doctors queries over call and chat, in the language they are most comfortable with
• Guide clinics through onboarding and everyday product use
• Log, track and follow up on every issue until it is resolved
• Escalate technical issues to the right team with clear details
• Share recurring doctor feedback with the product team

Required

• Fluent spoken and written English, Hindi and Tamil
• [Minimum education, e.g. Graduate in any stream]
• [Experience, e.g. 0–2 years in customer support, or freshers with strong communication]
• Clear, patient communication and a calm manner with busy professionals
• Comfortable with computers and quick to learn new software

Preferred

• Experience in a healthcare, SaaS or tech support role
• Familiarity with CRM or ticketing tools