Customer Support Executive || Day Shift || Rotational Off||Only Female

Job Title: Customer Support Executive / Customer Relations Associate

Interview & Work Location- Bangalore

Day Shift - 9 AM to 6 PM

Work From Office

6 days working, Rotational offs

Only female candidates can apply

Qualification- Any Graduates

Experience Required:

• Overall: 2-3 years total experience
  
• Mandatory: Minimum 1.5 years in Customer Service or Customer Support
  
• We are looking for only female candidates for this role.

Key Responsibilities:

• Handle customer queries and concerns effectively via calls and emails (Voice & Non-voice support).
  
• Ensure first contact resolution and customer satisfaction.
  
• Maintain accurate records of interactions in the CRM system.
  
• Proactively identify customer needs and provide appropriate solutions.
  
• Escalate complex issues to relevant departments with proper documentation.
  
• Contribute towards process improvement and knowledge sharing within the team.
  
• Prepare and maintain daily/weekly Excel reports as required.
  

Key Requirements:

• Domain expertise in customer service processes and systems.
  
• Excellent English communication skills, both verbal and written.
  
• Strong vocabulary, articulation, and comprehension.
  
• Experience in voice and non-voice support (email).
  
• Proficiency in MS Excel for basic reporting and data management.
  
• Strong problem-solving attitude with attention to detail.
  
• Flexible to work in rotational shifts.
  

Preferred Attributes:

• Exposure to CRM tools (e.g., Zoho Desk).
  
• Experience in handling both B2C and B2B customers.
  
• Quick learner with adaptability to changing business needs.
  

Employment Type: Full Time

If interested Call Snigdha@[phone removed]

or mail me on [email removed]