Customer Support Executive (Contract Role -C2H)

Design Cafe is hiring Customer Success role for Bangalore -  2nd Floor, No. 25, 15th Cross Road, next to Ramakrishna Hospital and above Decathlon, Jayanagar 1st Block / 3rd Block East, Bengaluru, Karnataka 560011.

Job Title: Customer Success Service

Department: Customer Success

Shift Timings : 10AM to 7PM

Week off : Sunday and Alternative Monday

Work from Office

Job Summary:

• We are looking for a proactive and dedicated Customer Success to join our team. In this role, you will be responsible for ensuring customer satisfaction, driving team adoption, and building long-term relationships with clients.
• Your primary objective will be to help customers achieve their desired outcomes while maximising the value they receive from our products/services.

Key Responsibilities:

• Build and maintain strong, long-lasting relationships with customer / Internal Team Act as the main point of contact for customer inquiries, concerns, and escalations.

• Ensure a smooth onboarding process for new clients, helping them understand product features and benefits.
• Conduct regular check-ins with clients to assess satisfaction Collaborate with internal teams (Sales, Design, Execution and Support Etc ) to ensure customer needs are met.
• Monitor customer health metrics and proactively engage to prevent churn. Manage and resolve customer complaints effectively and efficiently.
• Gather customer feedback and provide insights to improve product features and processes.
• Taking additional Tasks assigned by the management

Qualifications:

• Bachelors degree Proven experience in Customer Success Management, or a related role.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and a customer-centric approach. Ability to work in a fast-paced environment and manage multiple priorities.
• Require a fair understanding of local languages relevant to the region of operation (e.g.Tamil, Kannada, Hindi, Telugu Etc ) Basic computer knowledge, including Microsoft Excel, Word, and email communication.

What We Offer: Opportunity to work with a dynamic and supportive team & hybrid working structure Career growth and development opportunities. Positive and inclusive work environment.

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