Customer Support Executive (Chat)

What makes the role meaty?

• Respond to inbound/outbound calls in a timely manner and resolve customer queries quickly and effectively to enhance customer satisfaction.
• Customers first point to contact with a view of customer loyalty and highest customer retention.
• Follow communication scripts” when handling different topics
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extramile
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Meet personal/team qualitative and quantitative targets
• Become an expert (Gastronauts) on Meat and on Licious processes and capabilities
• Handle all types of queries from customers with confidence and keep records of all the conversations.
• Ensure proper actions are taken on all customer complaints. In case customer complaints are not resolved, refer to designated departments for further investigation
• Educate and empower our customers and provide better support through Licious
• Drive our Voice of the Customer program to advocate for the customer and improve Licious through incorporating customer feedback
• Provide solutions and guide the customer through to resolution
• Escalate critical support issues to the appropriate channel
• Increase customer satisfaction and build loyalty through providing amazing, personal customer support.
• Ensure customers have a pleasant experience with customer service even when they face problems with product

Working Hours: 10 hours 5 days a week. The 10 hour shift will be anytime within 6 am to 11pm (split shift option may be implemented as per business requirement). Week offs on a weekday and Saturday- Sunday will be working.

Mode of working/ Job Location: Work from Home

We hope that you...

• Are a Bangalore-based candidate and are available to work from Bangalore.
• Have a Graduation/HSC qualification.
• Have a personal laptop meeting the following requirements:

Minimum 4 GB RAM

Intel i3 processor or higher

Minimum 128 GB storage

Windows 10 or above

A mini UPS for your Wi-Fi router to ensure uninterrupted connectivity.

• Have a stable broadband or mobile internet connection with a minimum speed of 50 Mbps.