Customer Support Executive (Chat process)

Job Description Customer Success Associate (CSR)

Company: Transcom

Role: Chat CSR (Customer Support & Sales)

Employment Type: Full-Time

Location: Jaipur

Shift: Rotational (including weekends)

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About the Role

Are you passionate about delivering exceptional customer service and interested in sales? Join Transcom as a Chat Customer Service Representative (CSR), where you will assist customers with mobile telephony services, subscription-related queries, prepaid services, and morewhile also identifying sales opportunities.

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Key Responsibilities

• Handle customer interactions via chat in a professional and timely manner
• Assist customers with:
• Mobile telephony services
• Subscription and prepaid-related queries
• Billing and invoice concerns
• Basic troubleshooting
• Deliver a high-quality customer experience in every interaction
• Perform needs analysis to understand customer requirements
• Drive upselling and cross-selling through personalized recommendations
• Ensure accurate documentation and adherence to processes

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Eligibility Criteria

• Minimum 12th pass / Graduate
• Excellent written & Verbal communication skills in English
• Strong typing and comprehension skills
• Candidates from International Telecom domain will be preferred
• Customer-centric approach with problem-solving ability
• Flexible and adaptable to a fast-paced environment
• Basic computer knowledge

Preferred:

• Prior experience in customer service / chat / sales process

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Key Competencies

• Strong communication & interpersonal skills
• Solution-oriented mindset
• Attention to detail and accountability
• Ability to multitask and work under pressure
• Sales aptitude with customer focus

Contact- HR Priya [phone removed]

[email removed]