Customer Support Executive- Chat Process

Roles and Responsibilities :

• Provide exceptional customer support through email, or chat to resolve customer queries and concerns in a timely and professional manner.
• Handle multiple conversations simultaneously while maintaining accuracy and attention to detail.
• Identify opportunities for upselling/cross-selling products/services based on customer needs and preferences.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 0-7 years of experience in BPO/call center environment with focus on customer support.
• good communication skills with ability to articulate thoughts clearly over the phone or digital platforms.
• Basic computer knowledge with proficiency in Microsoft Office applications (Word, Excel).
• Fresh graduate from any stream with no prior work experience required.
• Undergraduate also can apply.