Customer Support Executive- Chat Process/Mohali

Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide solutions via emails, or chats.
• Provide excellent customer service by being empathetic, patient, and professional in all interactions.
• Maintain accurate records of customer conversations using CRM software for future reference.
• Escalate complex issues to senior team members when necessary.

Job Requirements :

• good communication skills with the ability to articulate thoughts clearly over the phone/email/chat.
• Ability to work on rotational shifts including evenings, weekends, and holidays as required.
• Basic computer knowledge with proficiency in MS Office applications.