Customer Support Executive - Chat Process ( International)

Role Overview

We are looking for enthusiastic and customer-focused professionals to join our International Chat Support team. The ideal candidate should have exceptional written and verbal English communication skills, the ability to multitask in a fast-paced environment, and a genuine passion for helping customers.

Key Responsibilities

• Handle customer queries via chat and provide prompt, accurate, and courteous responses.
• Deliver excellent service experience while maintaining brand tone and professionalism.
• Identify customer needs and provide appropriate solutions or alternatives.
• Maintain customer interaction logs and update information accurately in the CRM system.
• Ensure adherence to quality standards, SLAs, and response accuracy.
• Collaborate with internal teams for issue resolution when needed.
• Strive to achieve individual and team performance targets.

Requirements

• Education: Minimum Graduate in any discipline.
• Experience: Minimum 1 year of experience in Chat-based International Customer Support.
• Language Skills: Excellent written and verbal English communication.
• Technical Skills: Good typing speed and comfort with CRM/ticketing tools.
• Strong problem-solving, empathy, and time-management skills.
• Willingness to work in a 247 rotational shift (5 days working).

Preferred Skills

• Prior experience in E-commerce, Mobility, Telecom, or Global Support processes.
• Customer-centric attitude and ability to work under pressure.
• Excellent attention to detail and communication etiquette.

What We Offer

• 5 Days Working with rotational offs.
• Dynamic, international work environment.
• Competitive salary with performance-based incentives.
• Structured training programs and career growth opportunities.
• Modern office setup located in Gurugram with employee-friendly facilities.