Customer Support Executive- Chat process(International process)

Roles and Responsibilities :

• Provide exceptional customer service through, email, or chat support to resolve customer queries and concerns.
• Process customer requests, troubleshoot issues, and escalate complex problems to senior team members when necessary.
• Maintain accurate records of all interactions with customers using our CRM system.
• Collaborate with internal teams to resolve recurring issues and improve overall customer satisfaction.

Job Requirements :

• 0-10 years of experience in a similar role (customer support).
• Excellent communication skills for effective interaction with customers over the phone, email, or chat.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.
• Basic computer knowledge for navigating software applications such as CRM systems.
• Graduate fresher is ok.